Dear Customers,

The Jungle Xtrem Adventures Co., Ltd is happy to welcome you on their Adventure Trails, in a pristine and natural environment. You will be guided through the safety rules that need to be taken for this recreational activity. This activity is not without any risks; therefore safety rules must be taken very seriously. Those rules will be given to you during a briefing and a demonstration held by one of our Jungle Xtrem Adventures staff members.

To be allowed to practice this activity:

  • You must be in good physical and psychological heath and not have any medical contraindication.
  • You must behave responsibly and not have aggressive physical behavior. 
  • Pregnant women should not practice this activity.
  • People who have weak physical or psychological heath should not practice this activity.

SAFETY RULES

  1. Long hair must be attached, pockets must be closed, and you mustn’t wear anything around your neck.
  2. You need appropriate shoes and outfit for this activity and have received a proper individual equipment such as the harness.
  3. You must follow the minimum size for each course, ALWAYS be attached to the red life line and NEVER remove 2 carabineers at the same time.
  4. Handbags and backpacks are forbidden on the trails.
  5. You should follow all safety rules and evacuation plans in case of a danger or a storm.
  6. No smoking or flames. 
  7. No running or screaming. Please respect our wildlife and neighbors and keep noise down. 
  8. No drinking from cans due to risks from bees and wasps. 
  9. Act according to training. If uncertain – please ask. 
  10. Obey the instructors at all times. 
  11. Nothing in pockets, especially phones. 
  12. Wear close-toed shoes, cover waists, remove or cover piercings, tie back hair. 
  13. Supervision ratios. 3-9 years: 2 kids: 1 participating adult (8 and 9 year olds can be supervised from the ground at the discretion of Jungle Xtrem Adventure staff). 10-11 years: 4 kids:1 participating adult. I – Participants must undergo a safety lesson before starting the courses. 
  14. Staff must attach you to the equipment gear. No attaching yourselves. 
  15. Limit of 2 participants per platform and 1participant per challenge. 
  16. Be sure to use the pulleys for the flying foxes exactly as shown. 
  17. No hanging upside down. 
  18. No starting the black course before you have finished the red without assistance.
  19. Do not leave the paths – this is to prevent root compaction to our trees and damage to conservation areas. 
  20. Return all Trees Adventure gear to the starting point. Do not take gear beyond ticket office if you are going to car park or toilet.

Refund & Course Modification Policy

By purchasing a ticket, signing the waiver, or participating in any activity, the customer confirms that they have read, understood, and fully agreed to the following terms and conditions.

1. Nature of the Experience

The activities provided are recreational adventure experiences involving physical participation and individual choice. Completion of the full course is not guaranteed and depends on the participant’s personal ability, comfort level, and decision to continue.

2. Service Delivery

The service is considered fully delivered once any of the following occurs:

  • check-in is completed;
  • safety briefing or instructions are provided;
  • safety equipment is issued or fitted;
  • the participant enters the activity area or first platform;
  • the activity begins in any form.

3. Voluntary Early Termination

Participants may stop the activity at any time. However, if a participant decides to discontinue for personal reasons — including fear, discomfort, fatigue, weather perception, change of mind, or any subjective experience — no full or partial refund will be issued.

4. Experience vs Completion

The customer acknowledges that payment is made for access to and participation in the experience, not for guaranteed completion of all elements or platforms.

5. No Failure of Service

Voluntary non-completion or early termination does not constitute cancellation, non-performance, or failure of service by the operator.

6. Operator’s Right to Modify the Course

The operator reserves the right to modify, adjust, substitute, or temporarily close elements of the course at any time without prior notice for reasons including:

  • safety requirements;
  • technical maintenance or servicing;
  • operational needs;
  • weather or environmental conditions.

Such adjustments do not represent a reduction or non-delivery of service, provided that the overall course experience and total number of platforms remain substantially equivalent.

7. Subjective Expectations

Personal feelings, expectations, fear level, perceived difficulty, or individual satisfaction are subjective and shall not be considered valid grounds for refund or compensation.

8. Refund Eligibility

Refunds are granted only when the operator cancels the activity before participation begins due to:

  • safety reasons;
  • technical or operational issues;
  • force majeure events.

9. Payment Disputes & Chargebacks

By completing the purchase, the customer agrees that participation in the activity confirms service delivery and waives the right to initiate payment disputes or chargebacks based on voluntary non-completion, personal experience, or subjective dissatisfaction.

10. Acceptance of Terms

Participation in any activity constitutes full and unconditional acceptance of this policy.